Privacy Policy — How Alone DT Protects Your Data

1 Who We Are

This Privacy Policy applies to the alone dt platform, accessible at alonedt.pro. When this policy refers to "alone dt", "we", "us", or "our", it means the operators of the alone dt platform. When it refers to "you" or "your", it means any person who visits, registers on, or otherwise uses alonedt.pro.

Alone DT operates an online gaming and sports betting platform serving players in Pakistan. The platform covers Slots, Fish Games, Live Casino, Sports Betting (including Cricket, PSL, T20 internationals, Football, and Esports), and associated promotional and payment services — all conducted in PKR.

2 Data We Collect

Alone DT collects personal information at different stages of your use of the platform. Below is a breakdown of what we collect and when.

Registration Data

When you create an account on alone dt, we collect:

• Full name and date of birth (to verify you are 18 or older)
• Email address and mobile number
• Username and encrypted password
• Country and city of residence

Verification Data

To comply with identity verification requirements and protect all players from fraud, alone dt may request:

• A copy of a valid government-issued identity document (CNIC or passport)
• Proof of address (utility bill, bank statement)
• Proof of ownership of your payment method (e.g., a screenshot of your JazzCash or Easypaisa account showing your name)

Transaction Data

Every PKR deposit and withdrawal on alone dt generates a transaction record that includes the amount, method used, timestamp, and status. This data is retained for account management and dispute resolution purposes.

Behavioural & Gaming Data

Alone DT automatically records data about how you use the platform, including:

• Games played, bet amounts, win/loss records, and session duration
• Sports markets accessed and bets placed (including PSL, T20, and other cricket events)
• Promotions viewed and claimed
• Device type, browser type, operating system, and IP address
• Pages visited on alonedt.pro and navigation patterns

Support Communications

When you contact alone dt customer support, we retain a record of the conversation — including messages, timestamps, and any attachments you share — in order to resolve your query and for quality assurance purposes.

3 How We Use Your Data

Alone DT uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your alone dt account.
• Age and identity verification: Confirming that all players are 18 years of age or older before allowing gameplay or withdrawals.
• Payment processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, cards, and mobile wallets.
• Customer support: Responding to your queries, complaints, and requests efficiently.
• Platform security: Detecting and preventing fraud, account sharing, bonus abuse, and other prohibited conduct described in our Terms and Conditions.
• Personalisation: Showing you relevant promotions, game recommendations, and sports betting markets based on your usage patterns — for example, highlighting PSL markets if you regularly bet on cricket.
• Responsible gaming: Monitoring gaming activity to identify patterns that may suggest a player needs support tools such as deposit limits or voluntary self-exclusion.
• Platform improvement: Analysing aggregate usage data (not linked to individual identities) to improve the alone dt platform, game lobby, and user experience.
• Legal and regulatory compliance: Retaining records as required for dispute resolution and legal obligations.

Alone DT does not use your data for purposes beyond those listed above without first informing you and, where required, obtaining your consent.

4 Payment Data & PKR Transactions

When you make a deposit or request a withdrawal on alone dt, your payment is processed through one of our supported methods: JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards, or mobile wallets.

Alone DT does not store your full card number, JazzCash PIN, Easypaisa PIN, or any other sensitive payment authentication credentials on our servers. Payment authentication is handled directly by the respective payment provider using their own secure infrastructure.

What alone dt does retain is a transaction record — the amount in PKR, payment method type, date and time, and transaction status — for account management and dispute resolution. This record does not contain enough information to initiate a payment independently.

5 Cookies & Tracking Technologies

Alone DT uses cookies and similar technologies on alonedt.pro to make the platform work correctly and to improve your experience. Here is what we use and why:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, maintain your account state across pages, and support security checks. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: These remember your preferences — such as your preferred language setting or last-visited game lobby section — so you do not have to set them every time you visit.
• Analytics cookies: Alone DT uses anonymous analytics data to understand how players navigate the platform. This data is aggregated and does not identify you individually. It helps us improve loading times, fix navigation issues, and prioritise new features.
• Security cookies: Short-lived cookies used to detect suspicious behaviour such as automated login attempts or unusual session patterns.

You can manage cookie settings through your browser preferences. Disabling all cookies may affect your ability to log in or use certain features of alonedt.pro. Alone DT does not use third-party advertising or retargeting cookies.

6 Third-Party Data Sharing

Alone DT does not sell or rent your personal data to any third party. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and other PKR payment providers receive only the transaction data needed to process your deposit or withdrawal.
• Game software providers: Some games in the alone dt Game Lobby are delivered by third-party providers. These providers may receive anonymised session data as part of their game delivery infrastructure, but they do not receive your personal identity information.
• Identity verification services: If alone dt uses a third-party KYC (Know Your Customer) tool to verify documents, your verification data is shared with that service solely for the purpose of completing the check.
• Legal obligations: Alone DT may disclose data if required by law, court order, or other legal process. We will notify you where we are legally permitted to do so.
• Business transfers: In the unlikely event that alone dt undergoes a business restructuring or acquisition, player data may be transferred as part of that process. You will be notified in advance of any such change.

7 Data Retention

Alone DT retains your personal data for as long as your account is active and for a period after account closure as required for legal, financial, and dispute resolution purposes.

• Active accounts: Data is retained throughout the life of your account.
• Closed accounts: Core account and transaction records are retained for a defined period after closure to allow for dispute resolution and compliance with record-keeping obligations.
• Verification documents: Copies of identity documents are retained for the required period and then securely deleted.
• Support communications: Retained for a reasonable period for quality review and in case of follow-up disputes.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual player.

When data is no longer needed, alone dt deletes or irreversibly anonymises it using secure methods.

8 Your Rights as a Player

As a player on alone dt, you have rights over your personal data. Here is what you can request and how:

To exercise any of these rights, contact alone dt support through your account dashboard or email us at [email protected]. We will respond within a reasonable timeframe and at no charge to you.

9 Children's Privacy

Alone DT is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any gaming activity on alonedt.pro.

We do not knowingly collect personal data from anyone under 18. If alone dt becomes aware that a minor has registered and provided personal information, we will immediately close that account, refund any deposits made, and securely delete the associated data.

If you believe a minor may have registered on alone dt, please contact our support team immediately so we can take action.

10 Security Measures

Alone DT takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it:

• Encryption in transit: All data transmitted between your browser and alonedt.pro is encrypted using HTTPS/TLS.
• Encryption at rest: Sensitive data stored on alone dt servers — including personal details and transaction records — is encrypted at rest.
• Access controls: Only authorised alone dt personnel with a legitimate need can access player data. Access is role-based and logged.
• Password hashing: Passwords are never stored in plain text. They are hashed using a strong one-way algorithm before storage.
• Fraud monitoring: Automated systems monitor for unusual login attempts, suspicious transaction patterns, and potential account compromise around the clock.
• Regular security reviews: Alone DT periodically reviews its security practices to address new threats and maintain a high standard of data protection.

11 Changes to This Privacy Policy

Alone DT may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in the services we offer, or updates in best practices around data protection. When we make significant changes, we will update the "Last updated" date at the top of this page.

For material changes — ones that meaningfully affect how your data is used or your rights — alone dt will notify registered players via their account email or through a notice on the platform before the change takes effect.

Continuing to use alonedt.pro after a policy update constitutes your acceptance of the revised terms. If you do not agree with any change, you may request account closure by contacting support.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, alone dt's support team is available around the clock.

You can reach us through the Help section inside your account dashboard, or by email at: [email protected]

Please include "Privacy Request" in the subject line along with your registered username so we can locate your account and respond quickly.